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Tacit knowledge |
Knowledge that is “in people’s heads” or even in “muscle memory.” It comes largely from experience and so encompasses skills, “know-how,” perceptions, and mental models. Tacit knowledge is much harder to codify or record, and thus it is more difficult to communicate across distance and time. It is best communicated face-to-face and by demonstration (Nonaka and Takeuchi 1995; Milton 2005). |