A (3) | C (2) | D (3) | E (2) | F (1) | I (3) | K (4) | L (3) | O (2) | P (5) | Q (4) | R (2) | S (3) | T (1) | U (3) | V (1)
Title
Action

The adoption of knowledge for decision-making purposes or for application in practice and policy.
Attitude

A favorable or an unfavorable impression of the knowledge. (Rogers (2003) refers to this step as “persuasion.”)
Awareness

A person’s recognition, understanding, and insights about an innovation, such as what the knowledge is and why it is important (Rogers, 2003).
Community of Practice (CoP)

A community of practice (CoP) is a group of people with a common interest who interact regularly to learn from each other by sharing experiences and exchanging information.
Courtesy bias

A type of response bias that occurs when a respondent is trying to be polite or courteous toward the questioner.
Data

Data are the raw or unorganized building blocks of information, often presented as numbers, words, or symbols.
Data, information, and knowledge

Data are the raw or unorganized building blocks of information, often presented as numbers, words, or symbols. People convert data into information by interpreting and presenting them in a meaningful, structured way for a specific purpose. Knowledge is ultimately derived from data and information (Milton 2005).
Decision-making

The use of knowledge to inform a decision.
Engagement

Engagement relates to users' interactions with other users and to their connection with the knowledge presented. Also see “Reach.”
Explicit knowledge

Knowledge that can be effectively communicated via symbols—words and numbers, typically. It is relatively easy to capture, codify, organize, and share across distances (Nonaka and Takeuchi 1995).
File downloads

An internet user’s transfer of content from a website to his or her own electronic storage medium.
Information

People convert data into information by interpreting and presenting them in a meaningful, structured way for a specific purpose.
Inputs

The resources put into a program.
Intention

Intention to use knowledge results from a decision process that people undergo to accept or reject the knowledge. People may decide to use or “adopt” the KM activities fully as “the best course of action available” or to reject it (Rogers 2003).
KM activities

KM activities in global health seek to collect knowledge, to connect people to the knowledge they need, and to facilitate learning before, during, and after program implementation (Milton 2005). KM activities in global health can be classified into four categories: (1) products and services; (2) publications and resources; (3) training and events; and (4) approaches and techniques.
KM outputs

Tools for sharing knowledge, within the organization and/or with the clients. In this guide a wide range of outputs are identified and categorized into the four areas below.
Products and services (e.g., websites, mobile applications, applied technologies, resource centers)
Publications and resources (e.g., policy briefs, journal articles, project reports)
Training and events (e.g., workshops, seminars, mentoring sessions)
Approaches and techniques (e.g., reviews, reporting, communities of practice)
Knowledge

Knowledge is ultimately derived from data and information and acquired by a person through experience
Knowledge Management (KM)

A complex, non-linear process that relies on good processes, appropriate technology, and, most importantly, people who have the capacity and motivation to share knowledge (Milton 2005).
Learning

The progression from awareness of an innovation to one’s attitudes toward an innovation to the intention to use it.
Awareness: A person’s recognition, understanding, and insights about an innovation, such as what the knowledge is and why it is important (Rogers, 2003).
Attitude: A favorable or an unfavorable impression of the knowledge. (Rogers (2003) refers to this step as “persuasion.”)
Intention: Intention to use knowledge results from a decision process that people undergo to accept or reject the knowledge. People may decide to use or “adopt” the KM activities fully as “the best course of action available” or to reject it (Rogers 2003).
Likert scale

A way to measure attitudes and behaviors in a survey by offering answer choices ranging from one extreme to the other (for example, strongly disagree to strongly agree). Unlike a “yes/no” question, this allows the researcher to examine degrees of opinion.
Link

A URL, located on another website that directs users to the publisher’s website.
Outcomes

The changes anticipated in the target population as a result of the program.
Outputs

The products and services created by the processes undertaken.
Pageviews

The total number of times that a page’s tracking code is executed on a website, i.e., the page is “viewed” by a visitor.
Policy

The use of knowledge to inform management and/or procedure.
Practice

The use of knowledge specifically to change global health management and clinical behavior.
Primary distribution

This refers to distribution of KM outputs by the original developer/implementer to intended users. It implies initial and direct contacts and information/knowledge flows.
Processes

The activities undertaken as part of a program.
Qualitative data

A way of describing phenomena in a non-numerical way. Some of the major categories of qualitative data are: in-depth interviews, direct observations, and written reports (Trochim and Donnelly 2006). While quantitative data are essential for measuring results and gauging impact (Bertrand and Escudero 2002), qualitative data can provide a more nuanced understanding of results.
Quality

In KM, it relates to the user’s perception of the quality characteristics of KM outputs in terms of accuracy, authority, objectivity, currency, and coverage (Beck 2009).
Quantitative data

A way of describing or measuring phenomena in numerical form (Trochim and Donnelly 2006). See “Qualitative data.”
Quasi-experimental design

The design of a quasi-experiment relates to the setting up of a particular type of experiment or other study in which one has little or no control over the allocation of the treatments or other factors being studied (Wikipedia).
Reach

Reach and engagement are the breadth (how far out) and saturation (how deep) of dissemination, distribution, or referral and exchange of knowledge.
Response bias

The respondent gives an answer that they think is most favorable, either for their own benefit or based on what they think the questioner wants.
Satisfaction

Satisfaction is an overall psychological state that includes emotional, cognitive, affective (like/dislike), and behavioral responses to certain characteristics or to the output as a whole topic (Smith 2012).
Secondary distribution

This refers to dissemination as a result of user-initiated requests or reproductions, visits to and downloads from a Web product, as well as news media mentions.
Self-efficacy

One’s belief in one’s ability to succeed in a specific situation, and is an important predictor of behavior change.
Tacit knowledge

Knowledge that is “in people’s heads” or even in “muscle memory.” It comes largely from experience and so encompasses skills, “know-how,” perceptions, and mental models. Tacit knowledge is much harder to codify or record, and thus it is more difficult to communicate across distance and time. It is best communicated face-to-face and by demonstration (Nonaka and Takeuchi 1995; Milton 2005).
Usefulness

Relates to how practical, applicable, and beneficial a KM output is for a particular user. It is determined by the user’s perceptions and satisfaction, as well as by other quality metrics.
Users

The groups that KM activities intend to engage and interact with—through knowledge resources, technical assistance, communities of practice (CoPs), and other activities. In the context of global health, these groups can be health care service providers, decision-makers, and program managers.
Users

The groups that KM activities intend to engage and interact with—through knowledge resources, technical assistance, communities of practice (CoPs), and other activities. In the context of global health, these groups can be health care service providers, decision-makers, and program managers.
Visit

An individual’s interaction with a website, consisting of one or more requests for content (usually a pageview).