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Knowledge Management Indicator Library

Knowledge Management Indicator Library

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Number/percentage of the intended users receiving a KM output that read or browsed it

Indicator Number: 
24
Short Definition: 
Measures the extent to which intended users have shown their interest in hearing messages or knowing more about content offered through a KM output
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Number/percentage of the intended users who are satisfied with a KM output

Indicator Number: 
25
Short Definition: 
Measures an intended user’s overall satisfaction with a KM output
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User rating of usability of KM output

Indicator Number: 
26
Short Definition: 
Measures user attitudes toward and satisfaction with the format, presentation, navigation, searchability, and delivery of a KM output
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User rating of content and relevance of KM output

Indicator Number: 
27
Short Definition: 
Measures the perceived quality of content in a KM output and its relevance to user needs
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Number/percentage of the intended users who recommend a KM output to a colleague

Indicator Number: 
28
Short Definition: 
Measures how many intended users recommend a KM output to a colleague
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