Measures how many intended users recommend a KM output to a colleague
This indicator measures how many intended users recommend a KM output to a colleague. A “recommendation” is an endorsement of the output, indicating the recommender’s judgment that the output is a suitable resource for a particular purpose. The term “colleague” indicates a professional relationship.
Feedback forms, user surveys (print, online, email, telephone), evaluations of extended professional networks, if feasible
To approximately how many colleagues or co-workers have you recommended the [Web product] or its resources? (Fill in the blank.)