Frequency of Data Collection:
Categorical scale, qualitative
Periodically (before, during, and after specific activities)
Issues and Challenges:
The aim of this indicator is to gauge the level of reciprocity in knowledge sharing. In the context of communities of practice, participant reciprocity justifies the time and effort members spend sharing knowledge and can drive knowledge sharing (Chui et al., 2006).
Reciprocity is defined as knowledge exchanges that are perceived as mutual and fair (Chiu et al., 2006). Studies show that norms related to reciprocity can increase knowledge sharing (Wasko & Faraj, 2005). While norms of reciprocity may increase the quantity of knowledge shared, they did not have a positive influence on the quality of knowledge (Chiu et al., 2006). Further research is required to better understand how norms of reciprocity affect both knowledge quality and quantity in networks that use both online and face-to-face modalities for knowledge sharing.