Feedback forms or user surveys distributed with the KM output or after its dissemination or promotion; in-depth interviews (telephone or in-person)
"Please rate the following statements about whether your knowledge has been affected by the [Web product].
(1-Strongly disagree, 2- Disagree, 3-Not sure, 4-Agree, 5-Strongly agree)
o It reinforced and validated what I already knew.
o It provided me with information that was new to me and useful for my work.
o I have already seen the information in a different resource.
Please give a specific example of knowledge validated or gained. (Open-ended.)"